Last updated: 15 September 2026
Appscot Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: colin@appscot.co.uk
What information we collect, use, and why
Providing and improving products and services for clients
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Transaction data, including details about payments to and from you and details of products and services you have purchased
- Information relating to compliments or complaints
- Records of meetings and decisions
- Account access information
Operating client or customer accounts
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Addresses
- Purchase or service history
- Technical data, including information about browser and operating systems
Dealing with queries, complaints or claims
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Purchase or service history
- Customer or client accounts and records
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on theICO website.
Which lawful basis we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemptions which may apply on the ICO website.
- Your right of access: you have the right to ask us for copies of your personal information.
- Your right to rectification: you have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: you have the right to ask us to delete your personal information.
- Your right to restriction of processing: you have the right to ask us to limit how we can use your personal information.
- Your right to object to processing: you have the right to object to the processing of your personal data.
- Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent: when we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details above.
Our lawful bases for the collection and use of your data
Providing and improving products and services for clients
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Contract: we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation: we have to collect or use your information so we can comply with the law.
- Legitimate interests: we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
We have a legitimate interest in collecting and using limited personal information so that we can respond to enquiries, understand potential client requirements, provide relevant advice, improve our services, manage client relationships, and operate our business effectively. This processing is necessary because we need enough information to assess the nature of a project, communicate with clients and prospective clients, keep appropriate records of discussions and decisions, and improve the quality and relevance of the services we provide. We only collect information that is relevant to the enquiry or service being provided, such as contact details, project information, correspondence and technical context. This benefits clients by allowing us to give more accurate, practical and timely responses. We consider the impact on individuals to be low because the information is limited, business-related where possible, and used in ways people would reasonably expect when contacting a professional services provider.
Operating client or customer accounts
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Contract: we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation: we have to collect or use your information so we can comply with the law.
- Legitimate interests: we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
We have a legitimate interest in collecting and using limited personal information to manage client relationships, maintain accurate client records, administer projects, communicate about ongoing or past services, and operate our business effectively. This processing is necessary so that we can keep track of client work, understand the services provided, manage project history, respond to account or service-related questions, and maintain continuity where a client returns for further work. The information we use is limited to what is relevant for managing the client relationship, such as contact details, service history, correspondence, technical context and project records. This benefits clients by helping us provide a more organised, consistent and informed service. We consider the impact on individuals to be low because the information is used in a business context, kept proportionate, and handled in ways clients would reasonably expect.
Dealing with queries, complaints or claims
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract: we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation: we have to collect or use your information so we can comply with the law.
- Legitimate interests: we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
We have a legitimate interest in collecting and using limited personal information to respond to queries, handle complaints, resolve disputes, protect our legal position, and improve the quality of our services. This processing is necessary so that we can understand the issue raised, investigate relevant project history or correspondence, communicate with the person involved, take appropriate action, and keep a record of how the matter was handled. The information we use is limited to what is relevant to the query, complaint or claim. This may include contact details, correspondence, service history, project records and related account information. This benefits individuals by allowing us to respond properly and resolve issues fairly. We consider the impact on individuals to be low because the information is used for a specific and expected purpose, and only where relevant to the matter being handled.
Where we get personal information from
- Directly from you
- Publicly available sources, such as Companies House, company websites, LinkedIn, app store listings and other public business records
How long we keep information
We only keep personal information for as long as necessary for the purpose it was collected, including to respond to enquiries, provide services, manage client relationships, meet legal and accounting obligations, resolve disputes, and maintain appropriate business records.
- Enquiry and contact form information is usually kept for up to 24 months after the last contact, unless it becomes part of a client relationship.
- Client, project, contract and correspondence records are usually kept for up to 7 years after the end of the client relationship, to support accounting, tax, legal and business record keeping requirements.
- Invoice, payment and accounting records are usually kept for at least 6 years, or longer if required by law.
- Website analytics and technical logs are kept for the period set by our website hosting, analytics and security providers, and are reviewed periodically.
- Access credentials or account access information provided for project work are removed or returned when no longer needed for the project, unless retention is required for security, legal or handover purposes.
We review the information we hold from time to time and delete or anonymise it when it is no longer needed.
Who we share information with
We may share personal information with:
- Professional or legal advisors
- Organisations we are legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media, where appropriate and with relevant permission
- Professional consultants, where they are helping us provide services
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us by emailing colin@appscot.co.uk.
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint